Belted Cow Company products are designed to fit well, look great, and bring you years of enjoyment. If, for any reason you are not completely satisfied with your purchase we are happy to make it right. Do you need a different size, prefer another design, or would like to return a Belted Cow product? No problem. Please review our return and exchange policy.
RETURN & EXCHANGE POLICY
Standard Products (products that have not been modified or changed from how they appear on our website):
- Products purchased directly from the Belted Cow Company website or store may be returned for a refund or exchanged for a different product within 60 days with proof of purchase.
- Product purchased from one of our retailers should be brought back to the store where it was originally purchased per store policy.
- Products sent in for return or exchange must be unwashed, unworn and accompanied by all original tags, packing slip or sales receipt.
Custom Products:
- Custom products are designed using your logo or artwork on ribbon, embroidery or embossing. We work closely with you to ensure the design, sizing and product selection meet your requirements. Due to the custom-made nature of these products, we are not able to exchange or provide credit for their return.
In the event you think the wrong product was shipped or there is a manufacturing defect, please contact Belted Cow Customer Service within 7 business days of receiving your order at customerservice@beltedcow.com or 1-207-846-3364. We will work with you to correct your order as quickly as possible. Please understand, normal wear or damage due to misuse is not considered a manufacturing defect.
Please allow 2 weeks for a Return or Exchange to be processed.
To Return a Product:
1. Print out the Return or Exchange Form (PDF).
2. Follow the instructions on the form.
3. Send your item along with the completed form to:
Belted Cow Company – Returns Dept.
42 US Rte 1 Suite 2
Cumberland Foreside, ME 04110
Any questions or concerns, please email us at customerservice@beltedcow.com or call 1-207-846-3364.
